Regulatory Services

What can I expect from Regulatory Services?

You can contact the service through the website, by letter, email or telephone.

Regulatory Services will:

  • develop plans for areas of the service which are regularly reviewed
  • undertake inspections for food hygiene, food standards, health and safety, trading standards, permitted processes and licensing which are prioritised by risk or identified through intelligence
  • investigate complaints from members of the public and advise interested parties of the outcome of our investigations
  • provide advice to businesses on how to comply with the legislation
  • Investigate incidents of food poisoning and provide advice to those affected
  • investigate complaints regarding statutory nuisance
  • process licensing applications including taxis, private hire, premises, temporary event notices, gambling , special treatments and animal welfare
  • respond to customers regarding the collection of stray dogs
  • respond to enquiries regarding contaminated land
  • monitor air quality and publish the results
  • publish our fees and charges on an annual basis
  • take action in line with our Enforcement Policy 

If you ask us to investigate, the service will

  • prioritise complaints received and deal with in order of priority with the most serious breaches being investigated first
  • note referrals made through Citizens Advice regarding trading standards matters – in these matters you will only be contacted if further information is required from you
  • all other complaints will be acknowledged
  • treat your complaint in confidence as far as possible
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