Our corporate structure

Strategy and Change

Direct reports to the Executive Director of Strategy and Change - Claire Shuter

  • Director of Law and Governance (Monitoring Officer) - Susan Zeiss
  • Director of Digital and ICT - Carol Thomas
  • Director of Policy and Customer Experience - Suzanne Newman
  • Director of People and Transformation - James Partis

Direct reports to the Director of Law and Governance (Monitoring Officer) - Susan Zeiss

  • Head of Legal Services
  • General Legal Team Manager
  • Service Lead - Democratic Services
  • Team Manager - Registration Services
  • Customer Support Manager - Information Governance, Complaints and Resolution

Direct reports to the Director of People and Transformation - James Partis

  • Manager - Service Design
  • Head of People and Organisation

Direct reports to the Director of Digital and ICT - Carol Thomas

  • Head of IT Infrastructure and Operations
  • Head of Business and ICT Delivery
  • Head of Architecture and Digital
  • Head of Performance and Intelligence

Direct reports to the Director of Policy and Customer Experience - Suzanne Newman

  • Manager - Engagement and Participation
  • Head of Communications and Engagement
  • Insights (Vacancy)
  • Manager - Policy
  • Team Manager - Telephony
  • Customer Support Manager - Organisation and Customer Support
  • Customer Support Manager - Adults, Childrens, Communities and Public Health

Useful Links - Employee pay policy and structure

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