Strategy and Change
Direct reports to the Executive Director of Strategy and Change - Claire Shuter
- Director of Law and Governance (Monitoring Officer) - Susan Zeiss
 - Director of Digital and ICT - Carol Thomas
 - Director of Policy and Customer Experience - Suzanne Newman
 - Director of People and Transformation - James Partis
 
Direct reports to the Director of Law and Governance (Monitoring Officer) - Susan Zeiss
- Head of Legal Services
 - General Legal Team Manager
 - Service Lead - Democratic Services
 - Team Manager - Registration Services
 - Customer Support Manager - Information Governance, Complaints and Resolution
 
Direct reports to the Director of People and Transformation - James Partis
- Manager - Service Design
 - Head of People and Organisation
 
Direct reports to the Director of Digital and ICT - Carol Thomas
- Head of IT Infrastructure and Operations
 - Head of Business and ICT Delivery
 - Head of Architecture and Digital
 - Head of Performance and Intelligence
 
Direct reports to the Director of Policy and Customer Experience - Suzanne Newman
- Manager - Engagement and Participation
 - Head of Communications and Engagement
 - Insights (Vacancy)
 - Manager - Policy
 - Team Manager - Telephony
 - Customer Support Manager - Organisation and Customer Support
 - Customer Support Manager - Adults, Childrens, Communities and Public Health