Support and welcome for arrivals from Ukraine

Do you need help?

If you're concerned about someone

Are you worried about someone? If you are concerned that an adult or child could be being abused, neglected, or that they may be at risk of harm, please do report it.

In an emergency, always call the Police on 999.

If you’re concerned about a child:

Email mash@southend.gov.uk or call 01702 215007 (option 1).

If you need to contact us out of hours, please call the duty team on 0345 606 1212

Other useful contacts:
NSPCC: 0808 800 5000
Childline: 0800 1111 (free)

If you’re concerned about an adult:

Email accessteam@southend.gov.uk or phone 01702 215008 (option 5 then option 1)

If you need to contact us out of hours, please call the duty team on 0345 606 1212

Mental health and emotional wellbeing

There is help available if you think your guest(s) need support.

It is important to speak to someone as soon as possible so they can get the support they need.

Support for children and young people

Children and young people can get advice and support from the Child and Adolescent Mental Health service.

The service can help with things like low mood, anxiety, sleep problems, trauma and loss. The service may help directly or point towards more appropriate support.

Any child, young person, parent or professional can contact the service.

Telephone: 0800 953 0222 (9am to 5pm, Monday to Friday) or 0800 995 1000 (outside of these hours)

Email: SET-CAMHS.referrals@nelft.nhs.uk

Support for adults

These local and national organisations also offer confidential advice, guidance and support to people struggling with their mental health.

Emergency services

Call 999 and ask to speak to the police

Please advise your guest(s) that in an emergency they should call 999 and speak to the police if:

  • a serious offence is in progress or has just been committed
  • someone is in immediate danger or harm
  • property is in danger of being damaged
  • a serious disruption to the public is likely

They should call 101 for non-emergencies.

Submit a crime report online at www.essex.police.uk or use the 'Live Chat' button to speak to an online operator between 7am to 11pm.

‘Essex is United for Ukraine’ Facebook group

‘Essex is United for Ukraine’ is a Facebook group for people who want to support sponsors, Ukrainian people and other individuals who have been impacted by the war.

Join the group to connect with local people who are united for Ukraine.

www.facebook.com/groups/eiuforukraine

Immigration support

Migrant Help UK

Migrant Help UK provides advice and support to asylum seekers, refugees and victims of modern slavery and trafficking.

Telephone: 0808 801 0503

Email: info@migranthelpuk.org

Website: www.migranthelpuk.org

Modern Slavery and Exploitation Helpline

This helpline provides information and remediation support to people who have suffered labour exploitation and labour abuse.

Telephone: 08000 121700

British Red Cross

British Red Cross supports refugees, providing emergency provisions for those facing severe hardship to giving orientation support and friendly advice to the most vulnerable.

Telephone: 0808 196 3651

Email: info@britishredcross.org.uk

Refugee Council

Refugee Council provides support and advice to refugees and asylum seekers.

Telephone: 0207 346 6700

Website: www.refugeecouncil.org.uk

The Salvation Army

The Salvation Army provides support and advice to refugees and asylum seekers and specialist support to victims of modern slavery.

Telephone: 0800 808 3733

Website: www.salvationarmy.org.uk

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