New waste service frequently asked questions (FAQs)

Assisted collection and other services

I get an assisted collection. Will that continue?

If you have a disability or medical condition and there is nobody else in your household who can help you put out your sacks or wheelie bins, you may be eligible for an assisted collection. SUEZ may visit to assess your needs.

SUEZ will not be able to enter your home to collect sacks or bins, but they can collect it from a more convenient place outside your property.

Apply online or phone Customer Services 01702 215006.

If you already have assisted collection service in place you do not need to re-apply.

Christmas collections

Our revised collections page will be updated closer to Christmas. We recommend residents consider using the resident app that will have up to date information on any collection day changes.

Southend Waste App

A resident waste app is now available. If you have a smart phone it takes a few moments to sign up for the app, which can then send you reminders about which bins need to go out that week as well as being able to check what you can recycle.

Find out more
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