New waste service frequently asked questions (FAQs)

What are the criteria for properties not suitable for wheelie bins?

SUEZ have carried out property surveys on behalf of us across the whole of the city. Most properties in Southend-on-Sea can have wheelie bins.

The criteria for not having wheelie bins are:

• insufficient storage or space for the bins
• no access

More detailed criteria below for properties that are not suitable:

• no rear, side access or front area
• no point of collection
• impractical to pull wheelie bins out e.g., through a narrow gate, down multiple steps, across very rough ground or through the house. This does not mean blocking access to a car/parking space on a personal driveway
• dangerous to move wheelie bins from storage to presentation point
• bin would have to be wheeled down numerous steps/steep incline
• no suitable presentation point at property boundary
• no access to property boundary by collection vehicle and too far for crew to move bin

Who decided on the criteria for wheelie bins or sack collections?

Our previous cabinet approved the detailed criteria for which properties suitable to have wheelie bins.

Properties have been assessed using the following criteria:

• space to store the bins within the boundary of the property
• that there is access to move the bin in and out of the boundary of the property
• that there are no hazardous points that affects the movement of the bins such as steep steps or steep inclines
• that there is an acceptable distance for crews to move the wheelie bins

Do I have to have a wheelie bin?

Yes, if your property has been assessed as suitable to have wheelie bins. We will only collect recycling and waste from the new bins provided by us. We will not collect from other bins.

I believe my property is not suitable for wheelie bins

If you believe that your property does not have suitable space or access for wheelie bins you can request a review of your property. This may take some time and it is possible that wheelie bins will be delivered to your property before the review process has been completed. You will be notified of the outcome of the review. More information and the criteria can be found on our new kerbside bin or sack allocation and how to ask for a review page.

I submitted a review request and have not heard back, what should I do?

Properties that have submitted a review request and have had no confirmation of the outcome of the request should present recycling and waste as normal on the edge of their property. For up-to-date information on your collection day please download the resident waste app.

What do I do if my new service wheelie bins have not been delivered?

If your bins have not been delivered but you think that they should have been please use our online form to log your query.