Contact us

If you have been affected by either of the recent tragic incidents please know that support is available from the following:

MySouthend

MySouthend is the name given to our online forms and service request management system. It is fastest way to contact us, and you have access to services 24 hours a day 365 days a year.

For full details and to find out how to register, please visit our MySouthend page.

Citizens Access

Council tax, business rate and benefits services, can be managed through our Citizens Access Portal.

Telephone

Opening hours: Monday to Friday 08:45 to 17:00

For emergencies, out of hours and switchboard, our contact number is 01702 215000.

Writing to us

Southend-on-Sea City Council
Civic Centre
Victoria Avenue
Southend-on-Sea
Essex
SS2 6ER

Media enquiries

If you are contacting us about a media enquiry please get in touch with our Media and Communications service directly.

Contact a Councillor

To find contact information for members of our council, please see our directory of Councillors.

Comments, complaints and compliments

We want to keep improving and your feedback is a valuable source of information for monitoring our performance, highlighting the areas where you think we can improve as well as recognising the things you think we do well. Information about how you can do this can be found on our comments, compliments and complaints page.

Counter Fraud and Investigation team

If you want to report a fraud against the Council:

Contact switchboard and out of hours

  • Phone: 01702 215000

Council Tax

Housing and Council Tax Benefits

Business Rates

Housing advice and homelessness

Housing Choice Based Lettings

Parking, highways and transport

Planning, development and building control

Environmental Health, Trading Standards and licensing

Waste, fly tipping, fly posting and graffiti

Children's Services (including education and children's Social Services)

Adult Social Services

Registration Services (births, deaths and marriages)

Electoral registration and councillor enquiries

Leisure, culture and tourism (including leisure/sports facilities, libraries, museums and parks)

Legal proceedings

We want to be open and responsible.

If you need to send us any legal documents and no specific contact person in Legal Services has been assigned to your case yet, you must either:

  1. Send the documents by post using a tracked delivery service that requires a signature when received.
  2. Deliver them in person to our reception desk.

Our address is: Civic Centre, Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER.

Make sure the documents are clearly marked for the attention of the Chief Executive

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