Coronavirus - (COVID-19)

Worried? Need help with food shopping or other tasks? If you have no friends or family nearby who can help then please call our helpline on 01702 212497.

Visit our Coronavirus page for the latest advice and guidance.

Contact Us

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You can email [email protected]

For queries relating to Council Tax please email - [email protected]

For queries relating to Benefits please email - [email protected]


If you register for MySouthend you can have access to your Council Tax bills, make payments, view your account, check your housing benefit entitlement, payment dates and notifications, and now tell us about changes using our new MySouthend forms, all from your secure online account.

To find out more, see the About MySouthend page.

Register, or sign in to your MySouthend account.  

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Opening Hours: Monday to Friday 08:45 to 17:00

Useful Telephone Numbers

Emergencies, Out of Hours and Switchboard - 01702 215000

Local Welfare Provsion – Essential Living Fund  - 03007900124

Council Tax, Housing and Council Tax Benefits (including Non Domestic Rates) - 01702 215001

Housing Advice and Choice Based Lettings - 01702 215002

Parking, Highways and Transport - 01702 215003

Planning, Development and Building Control - 01702 215004 

Environmental Health, Trading Standards and Licensing - 01702 215005

Waste, Fly tipping, Fly posting and Graffiti - 01702 215006

Children's Services (including Education and Children's Social Services) - 01702 215007

Adult Social Services - 01702 215008

Registration Services (Births, Deaths and Marriages) - 01702 215009

Electoral Registration and Councillor Enquiries - 01702 215010 

Leisure, Culture and Tourism (including leisure/sports facilities, libraries, museums and parks) - 01702 215011

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Visiting Us

Opening Hours: Monday to Friday 08:30 - 17:00

If you are using a satnav to find us please use the postcode SS2 6LR

Southend-on-Sea Borough Council
Civic Centre
Victoria Avenue

Please see Visiting the Customer Service Centre for further information.

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Writing to Us

Southend-on-Sea Borough Council
Civic Centre
Victoria Avenue

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Media Enquiries

If you are contacting us about a media enquiry please get in touch with our Media and Communications service directly.

Contact a Councillor

To find contact details for Members of our Council, please see our Directory of Councillors.

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Comments, Complaints and Compliments

We want to keep improving and your feedback is a valuable source of information for monitoring our performance, highlighting the areas where you think we can improve as well as recognising the things you think we do well. Information about how you can do this can be found on our Comments, Compliments and Complaints page.