MySouthend
MySouthend is the name given to our online forms and service request management system. It is fastest way to contact us, and you have access to services 24 hours a day 365 days a year.
For full details and to find out how to register, please visit our MySouthend page.
Citizens Access
Council tax, business rate and benefits services, can be managed through our Citizens Access Portal.
Telephone
Opening hours: Monday to Friday 08:45 to 17:00
For emergencies, out of hours and switchboard, our contact number is 01702 215000.
Writing to us
Southend-on-Sea City Council
Civic Centre
Victoria Avenue
Southend-on-Sea
Essex
SS2 6ER
Media enquiries
If you are contacting us about a media enquiry please get in touch with our Media and Communications service directly.
Contact a Councillor
To find contact information for members of our council, please see our directory of Councillors.
Comments, complaints and compliments
We want to keep improving and your feedback is a valuable source of information for monitoring our performance, highlighting the areas where you think we can improve as well as recognising the things you think we do well. Information about how you can do this can be found on our comments, compliments and complaints page.
Counter Fraud and Investigation team
If you want to report a fraud against the Council:
- Email - CounterFraud@southend.gov.uk
- Phone - 01702 215254
Contact switchboard and out of hours
- Phone: 01702 215000
Council Tax
- Online forms - Council tax forms
- Useful links - Council Tax
- Phone - 01702 215001
Housing and Council Tax Benefits
- Online form - Housing Benefit/Council Tax Reduction General Enquiry
- Useful links - Benefits
- Phone - 01702 215001
Business Rates
- Online forms - Business Rates forms
- Useful links - Business Rates
- Phone - 01702 215001
Housing advice and homelessness
- Email - HousingSolutionsTeam@southend.gov.uk
- Useful links - Contact us - Housing Solutions Team
- Phone - 01702 215002
Housing Choice Based Lettings
- Email - CBL@southend.gov.uk
- Phone - 01702 215002
Parking, highways and transport
- Useful links - frequently asked questions - roads and pavements, frequently asked questions - highways enforcement, frequently asked questions - parking
- Phone - 01702 215003
Planning, development and building control
- Email - PlanningRegistrationTeam@southend.gov.uk
- Email - BuildingControlRegistration@southend.gov.uk
- Useful links - Planning and Building, Building Control
- Phone - 01702 215004
Environmental Health, Trading Standards and licensing
- Email - EnvironmentalHealth@southend.gov.uk
- Email - FoodSafety@southend.gov.uk
- Email - licact2003@southend.gov.uk
- Email - HackneyCarriage@southend.gov.uk
- Useful links - food safety, taxi information Hackney Carriage and private hire
- Phone - 01702 215005
Waste, fly tipping, fly posting and graffiti
- Useful links - recycling and waste
- Phone - 01702 215006
Children's Services (including education and children's Social Services)
- Email - ChildEmploymentAndLicensing@southend.gov.uk
- Email - LeavingCareTeam@southend.gov.uk
- Children's services portal
- Useful links - children's work permits, introduction to leaving care, what to do if you are concerned about a child
- Email: Admissions@southend.gov.uk
- Email: SENTeam@southend.gov.uk
- Useful links - school admissions, learning, Special Educational Needs
- Phone - 01702 215007
Adult Social Services
- Adult Social Care online portal
- Useful links - help and advice for carers - how to get help
- Emergency duty service (365 days a year 5.15pm to 8.45am) - 0845 606 1212
- Email - SocialCareIncome@southend.gov.uk
- Email - SocialCareFinanceAssess@southend.gov.uk
- Email - ACSCourtOfProtectionTeam@southend.gov.uk
Registration Services (births, deaths and marriages)
- Email - RegisterOffice@southend.gov.uk
- Useful links - Births, Deaths, Marriages and Civil Partnerships
- Phone - 01702 215009
Electoral registration and councillor enquiries
- Email - elections@southend.gov.uk
- Email - CommitteeSection@southend.gov.uk
- Useful links - elections and registering to vote, committee details - general purposes committee
- Phone - 01702 215010
Leisure, culture and tourism (including leisure/sports facilities, libraries, museums and parks)
- Useful links - events and leisure, culture in southend, parks and open spaces
- Phone - 01702 215011
Legal proceedings
We want to be open and responsible.
If you need to send us any legal documents and no specific contact person in Legal Services has been assigned to your case yet, you must either:
- Send the documents by post using a tracked delivery service that requires a signature when received.
- Deliver them in person to our reception desk.
Our address is: Civic Centre, Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER.
Make sure the documents are clearly marked for the attention of the Chief Executive