Report an issue on the Highway Network

Highways issue - Form info

When you use our ‘Report an Issue on our Highway Network’ form, our usual aim is to inspect every report received within 24 hours or the next working day. However, these reports are taking longer than normal to send over to our Highway Inspectors out on site. Please be patient with us during this time, we will still inspect the location as soon as possible.

If there are any emergencies on the roads or pavements that we urgently need to know about, please call us on 01702 215000.

We understand that sometimes you would like to know if the inspection has taken place and if any action will be undertaken. Please note:
- Some defects require a ‘quick fix’ and a more permanent repair will have been ordered
- If the defect has been marked up in orange spray paint, a repair has been ordered
- Some defects are referred to utilities, their timescales may be different to ours
- Some issues (such as flooding, street lighting and traffic signals) are sent to other teams within the Council to manage, their timescales may be different to ours
- We routinely inspect every publicly maintained highway across the City. Busier locations are inspected at a higher frequency

Reporting a defect online will continue to be the most direct way to prompt an inspection. Please continue to use this form to tell us about any non-urgent issues.

You have 10 minutes to complete each page. If you feel you need longer than this, please write your answers in a separate document, then copy and paste this into the form. This is to prevent any information being lost during the form completion.

Please use the 'Previous' and 'Next' buttons to move through the form.

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